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19 Association of the United States Navy Secretary Shulkin, prior to your appointment, there were significant problems with the VA's delivery of healthcare services to the country's Veterans. Given your civilian expe- rience, you were extraordinarily well-prepared to take on this crisis and fix it. What have you done, both as Secretary since February and as Under Secretary for Health prior to that, to improve the immediate delivery of services and make the systemic changes that needed to be made? First of all, we're certainly not done – it's not like there aren't problems in the VA. ere are, and I have been fairly open about the fact that we have problems that have Disclosures, Transparency and Rebuilding Veterans' Trust Continued on next page COURTESY OF THE DEPARTMENT OF VETERANS AFFAIRS Secretary Shulkin is an unusual choice for the Department of Veterans Affairs in that his background is medical, not military. However, Shulkin brings extensive experience in both medicine and administration to the position. Immediately prior to becoming Secretary, Shulkin served the Department as Under Secretary for Health for 18 months, running the VA's system of 1,700+ healthcare sites that serve more than nine million Veterans. Previously, he was chief executive at several major healthcare institutions, and having served in physician leadership roles prior to that. Shulkin also founded the company DoctorQuality, a consumer-oriented information source on medical care and quality. Secretary Shulkin is a board-certified internist who earned his medical degree at the Medical College of Pennsylvania and completed his internship at the Yale University School of Medicine. His residency and a fellowship in General Medicine were completed at the University of Pittsburgh Presbyte- rian Medical Center. Secretary Shulkin was named one of the "50 Most Influential Physician Executives in the Country" by Modern Healthcare magazine. He and his wife, Dr. Merle Bari, have been married for 29 years and are the parents of two grown children. An update from e Honorable David J. Shulkin Secretary, Department of Veterans Affairs Oct. 10, 2017 By Diana B. West

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