AUSN

FALL-WINTER 2017

Navy magazine is distributed on Capitol Hill,the Pentagon and naval bases around the world. It provides information that impacts Sailors, their families and the Navy. Navy is published quarterly by the Association of the United States Navy (AUSN).

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36 Navy | Fall/Winter 2017 All Hands Muster! By Robert D. Reilly, Jr. ISTOCKPHOTO T he AUSN staff decided that it would be a good thing to see how our Houston members were doing aer Harvey barreled over their city. We came up with membership database contact information for around 70 members who have told us over time that Houston is their place of residence. We then made phone calls, sent emails, le voicemails, and even went on Facebook to try and track down and reach out to our Houston shipmates. We were only able to connect with 24 members and were grateful to hear that all of these families were doing fine (although one family had a flooded basement). We even reached out to our National Vice President for Retired Affairs Paul Glandt, a resident of Houston, to share some of our contact infor- mation; he gave us up-to-date information on the conditions on the ground there. e other results of our cyber "Man Overboard" mustering drill were far less successful. Four- teen Houston members had no telephone number in our data- base. We dialed every number we did have and found that ten phone numbers had been discon- nected. Another 13 numbers were busy when we called; we were never able to connect with anyone at those numbers. And, we le voicemail messages on 11 telephone numbers when the members didn't or couldn't pick up the phone. Not included in this effort were members residing near Houston who were also impacted by Harvey. Given the above, my sense is that we may have similar inaccu- racies or omissions elsewhere in our membership database. Am I concerned? Yes – a little – but I have seen these dynamics working in IT both inside the Navy and in the civilian sector. e best databases involving people are those kept current when individ- uals, companies and organizations are all collectively incentivized to constantly modify and update the data they collectively share (and need to protect). Companies also have people at computer worksta- tions and at customer call centers ready to take down and change a customer's personal information – it is vital to their business. AUSN has five full-time employees that can access our AUSN databases and I rely on them to be as accurate as possible. We also must be mindful that criminals would love to get their hands on the personal informa- tion for our 15,000 members, so we are vigilant in practicing good "cyber-hygiene" to keep the wolves from "getting inside the wire." One thing I do ask you to consider. If you are reading this HURRI CANE HARVEY

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